Refund & Exchange Policy

If you are dissatisfied with an item purchased from our website on www.schoolandleisure.co.za you may return it to the School & Leisure store that stocks your uniform for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy below have been satisfied. See “store list” below for address for refunds & exchanges

Conditions for exchange or refund

1.We will exchange or refund a product provided that:

  • there is valid proof of purchase, i.e. till slip
  • it is within 6 weeks of the original purchase date;
  • it is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused and the online store's price ticket is attached.

2. For hygiene reasons, underwear including swimwear may not be returned or exchanged. 

3. Please note that should you the purchaser wish to exchange a product due to incorrect sizing / or refund a product and the conditions in 1. above have been met then the cost of couriering the product back to School & Leisure shall be incurred by the purchaser.

3.1 To avoid any additional costs and speedy service we recommend taking the goods back to the designated store that stocks your specific uniform should you wish to exchange a product for an alternate size.

[Please see website for details of designated stores that stock your school’s specific uniform]

SCHOOL & LEISURE STORES IN SA [STOCKING ONLINE PRODUCT]

Cape Town

Tygervalley – Shop 13, Willowbridge North,39 Carl Cronje Drive ,Tygervalley T 021 914-0495

Jhb
Boksburg- Shop 12 ,K90 Centre ,Corner Rondebult & North Rand ,Boksburg T 011 823-4055 

Cresta –Shop 74 ,Heathway Centre ,Cnr Beyers Naude & Castle Hill Drive ,Blackheath T 011 431-0406 

3.2 Alternatively ,at the purchasers courier cost ,the purchaser can send the selected product back to the designated store that stocks your school’s specific uniform.

3.3 Alternatively ,at the purchasers courier cost ,the purchaser can send the selected product back to our Webstore Address : School & Leisure - Unit A3,De Waal Park ,Diep River 7800 Cape Town T 021 705–0288

A refund will be made in the same tender type that the purchase was made.


Policy for return of goods received that were Damaged 

4. If you wish to return something that you purchased online at www.schoolandleisure.co.za because the item you received is damaged you can do so in one of two ways:

4.1 [a]Return the item to the School & Leisure store that stocks your school’ s uniform, together with
your Till slip / Invoice and we will refund or exchange the product. 

[b] If we don’t have stock in our store of a replacement product for the original product ordered a refund will be made to the purchaser. 

A refund will be made in the same tender type that the purchase was made.

OR

4.2 Email online@schoolandleisure.co.za and request School & Leisure to collect the product in question within 48 hours of receiving the goods. School & Leisure will send Aramex [our courier] to collect the damaged product at our own expense.

A refund will be made in the same tender type that the purchase was made.